Warranty

Industrial Strength Industries, LLC

732 Sound View Road

Oyster Bay, New York 11771

Restocking Policy:

Returns for reasons other than damaged or defective products must be made within thirty (30) days of purchase and are subject to a twenty percent (20%) restocking fee (in addition to the other requirements listed in this policy). To obtain warranty service, you must ship the product(s) at your expense in accordance with the “Shipping Requirements” stated below. All returned items must be unused and in the original packaging. Refunds will be credited back via the same payment method used for the original order. 

Shipping Requirements:

You must first obtain a Return Materials Authorization (RMA) before shipping any product(s) to Industrial Strength Industries. Once a return has been approved by Industrial Strength Industries, the product(s) must be packaged in a way to avoid damage during transit. Products that are damaged during return transit due to improper packaging and/or carrier mishandling may no longer be covered by warranty.  

Warranty:

Industrial Strength Industries warrants products for a 12 months full replacement from the date of sale. This limited warranty is extended only to you, the original purchaser, for the product that was purchased for, and not to anyone else during the warranty term. 

Pass-Through Warranties:

Industrial Strength Industries, to the extent permissible, will pass-through to purchaser all available warranties and provide all available (including extended) applicable original product manufacturer and additional warranties that Industrial Strength Industries obtains from its manufacturers, including the warranties by the manufacturers as reflected in the links below. Industrial Strength Industries shall obtain and pass-through to purchaser any warranties required by specifications.

Industrial Strength Industries shall obtain and pass through the manufacturer’s warranties for the following:

Klein Tools: 

https://www.kleintools.com/content/warranty-product-group#CommercialIndustrialWarranty

Pelican:  

https://www.pelican.com/us/en/support/guarantee-of-excellence/

CS Unitec: 

https://www.csunitec.com/product-registration-and-warranties